Refund policy
At HappyPay Asia, customer satisfaction is our priority. This Return & Refund Policy outlines how we handle refunds and cancellations for both our digital products (eBooks) and offline services.
1. eBook Refund Policy (Digital Products)
We offer a 14-day satisfaction guarantee on all eBook purchases. If you are not satisfied with your eBook for any reason, you may request a refund within 14 days of your purchase date.
To request a refund:
• Email us at hello@happypay2u.com with your order number and reason for the request.
• Refunds will be processed within 5–7 business days upon approval.
• Once a refund is issued, your access to the eBook will be revoked, and you agree not to retain or distribute any copy.
Please note:
Refund requests made after 14 days from the purchase date will not be eligible. Repeated refund requests may be subject to review.
2. Ecommerce Enablement Services (Offline Services)
Our ecommerce enablement services are offered on a month-to-month basis, with no long-term contracts or commitments required.
Cancellation Policy:
• You may choose not to renew the service for the following month at any time.
• No refunds will be issued for services already rendered or for active billing periods once the work has begun.
To cancel your service:
• Notify your account manager or email hello@happypay2u.com at least 7 days before your next billing date to avoid renewal.
3. Contact Us
If you have any questions or need help with a refund or cancellation, please contact us at:
Email: hello@happypay2u.com
Business Hours: Monday to Friday, 9am – 6pm (GMT+8)